frequently asked questions (faq)

Here is a collection of our most asked questions. We suggest before reading this FAQ that you check out some of our video samples. This may answer your queries and help understand our processes and what our videos typically look like.

To read one of the FAQ items, click on its heading.

Please do not hesitate to contact us should you have any queries.

As long as you are prepared to pay via Paypal we are prepared to accept any currency they accept. Any prices quoted will be in Australian dollars.

Our video creation services are highly affordable and it is easiest for us if you pay via Paypal. You do not need a Paypal account to make a purchase and Paypal allows various cards including credit cards to be used.

For customers located in Australia, we are open to other payment methods for larger custom jobs or for ongoing services.

Absolutely, note the https address which indicates it is SSL encrypted!

Any payment transactions are handled via Paypal, ensuring your safety and security. We do not ask for or see any of your payment details whatsoever.

Paypal simply advises us automatically whether or not the transaction was successful

The voice overs are automatically synthesized and sound fairly realistic. They are available as both male or female and in an Australian, British or American type accent.

We may be able to organise this but cannot give any guarantees. Hiring a voice over artist can be very expensive, particularly when your video is for advertising your goods and services.

Yes, you can supply your own voice over track to use in your videos. You need to supply us with an audio track in either mp3, aac, m4a, wav or aiff format. You need to be extremely careful when recording it to ensure that the timings match your script since otherwise we will be unable to sync it correctly with the visual content we generate.

When recording your own track, be sure to use a good microphone in a quiet location and rehearse it plenty of times!

No, we do not offer these types of video.

We will include our watermark on any video sent to you for vetting or approval. The final approved video once paid for will not include any of our branding or watermarks.

We generally focus our energies on short promotional videos. We are of course happy to consider other requirements and let you know if we can help. Please contact us with your requirements and we will respond as quickly as possible.

Yes, you can use your video as a Facebook cover video for your business page as an alternative to using a static image.

You will need a YouTube sized landscape video for this purpose.

You are free to post, publish, upload, and share your video on Facebook, Instagram, YouTube, Twitter, websites, blogs, and wherever else you want to on the web without any limitations.

Your completed videos are supplied in an mp4 format. They are either supplied as a 720×720 square (Facebook) format or a landscape (YouTube) 1280×720 format, depending on your requirements.

Yes, we will make up to several revisions for you. We will of course revise any video where we are responsible for errors such as spelling mistakes.

Yes, we can do this for an additional charge. Please make an enquiry and we will get back to you.

When the payment for your video is completed successfully via Paypal, we will send instructions how to submit the required script and media for your video.

We do not host your videos. After your video is created, you will receive a Dropbox link to download the final mp4 file.

Yes, you can include your own background music. You are solely responsible for ensuring that any media you supply for inclusion in any of your videos does not infringe any copyright or other applicable laws.

We include royalty free background music with all of our videos and have a range of music to choose from.

Many people when viewing videos on both YouTube and Facebook have the sound down and muted and miss them, quickly scrolling past them on their timeline. This is particularly common when viewing videos on smartphones.

Without the text to view, they are likely to dismiss your video! We can of course do videos without any text on the screen but we do not recommend it.

The videos produced can include photos, images or videos. We will either supply these (under Creative Commons License see earlier FAQ) or you can supply your own.

Videos can either be used as backgrounds with no sound or video clips such as intros or outros can be inserted into the video. If including your own intro or outro video you are likely to need to supply your own voice over track for the remainder of the video to ensure continuity.

You are solely responsible for ensuring that any media you supply for inclusion in any of your videos does not infringe any copyright or other applicable laws.

Any photos, images and videos we source are from sites which provide images, photos and videos under a Creative Commons License making them free for personal and commercial use. You can find out more about the Creative Commons License here.